Account issues:
You do not need to sign up both directly on TheDuchy and on Patreon. You only need to sign up on one. Both give you access to the same content.
If you are having issues after you have signed up, see your appropriate section below.
For members signed up via PATREON:
So you have become a member, but are having trouble accessing the member-only content?
The issue is that you need to log in to TheDuchy with your Patreon account.
- Go here: Login via Patreon
- Enter your Patreon username and password
- It will ask you for permissions to access your profile (You need to Allow these in order to access TheDuchy)
- It will then automatically take you back to TheDuchy homepage and you should be good to go from there…
- Note that some content only unlocks at certain support levels. Currently:
- All regular tutorials are available at the standard “tutorial” level
- Multi-tie and BTS tutorials are available to BTS members, and
- Video Downloads are available only to Video Download members
Things were working fine at one point but now I can’t access member-only content anymore. WTF!?
In that case you are probably having a cookie problem. If you have configured your browser or a plug-in to block cookies, TheDuchy may not work properly on that browser. As described in the Terms, we use cookies for a variety of services, including letting you log in. You will need to allow cookies for TheDuchy and Patreon or use a different browser or device that doesn’t block them.
If it used to be working, the cookies may have gotten corrupted. You can test this by starting up some web browser you never use and then trying to access TheDuchy from there. If it works fine with the alternative browser, then it’s a cookie problem with your primary browser and you will likely need to clear your cookies and cache to resolve the issue.
If you want to modify your membership or unsubscribe you do that through Patreon, not through TheDuchy itself
- This Patreon help page shows the latest on how to cancel your membership
For members signed up directly on TheDuchy:
So you have become a member, but are having trouble accessing the member-only content?
Usually, the issue that you are not yet fully confirmed. When you signed up, a confirmation email was sent to you. You are looking for a message like this:
You need to click the confirmation link at the top before it will let you in to the members-only tutorials. If you haven’t see the confirmation email, check your spam filter.
Once you confirm your email by clicking the link, log in:
- Log in here: https://www.theduchy.com/wp-login.php
- Enter the Username and Password you used when you signed up
- (Optional) Check the “Remember Me” check box
- Click the blue “Log In” button at the bottom
- Go check out the member content!
Let me know if you continue to have any trouble!
I TRIED that, dammit. It didn’t work.
If you received an email with a validation link and it looked like this:
That is not the account validation email. That is a security validation email generated by my security software.
Some people see this during the account setup process and–quite understandably–think that this is the account verification they were told to expect. Unfortunately this is not the message the need.
The Account Verification message looks like this:
Once you have click the verification link in ^this^ message, you should then be able to log in and access member content.
Thing were working fine, but now I am locked out again. #WTF!?
Try logging completely out and back in again
- Logout here: http://www.theduchy.com/wp-login.php?action=logout
- Then, log in here: https://www.theduchy.com/wp-login.php
- Enter the Username and Password you used when you signed up
- Click the blue “Log In” button at the bottom
If the above does not work, you may need to clear your cache.
Let me know if this doesn’t work
If you are seeing a page that looks like this:
Desktop or Laptop
Mobile Device
My security software has detected some kind of strange behavior and has temporarily blocked your device. This can happen if you use the wrong password too many times or if someone else is trying to log in to your account, etc. The block will automatically lift after awhile. Contact me if you need help.
If you want to modify your membership or unsubscribe, go to your Account Page
- Go to Membership Account
- At the top of the page, find the My Memberships section
- There you will see your current level, along with options to:
▪ Update your Billing Info i.e., change the credit card you want to use
▪ Change your level
▪ Cancel your account altogether - Click Change
- You will be brought to a page that shows your current level and lets you select a different level.
- Click the level you want
- Follow the prompts to complete the change
If you want to modify your membership or unsubscribe, go to your Account Page
- Go to Membership Account
- At the top of the page, find the My Memberships section
- There you will see your current level, along with options to:
▪ Update your Billing Info i.e., change the credit card you want to use
▪ Change your level
▪ Cancel your account altogether - Click Cancel
- You will be brought to a page asking if you want to provide a reason you are leaving. You don’t have to put anything here if you don’t want to, but this is an opportunity to tell me off or just let me know how to improve…
- Click the “Yes, cancel my account” button
How do I update my profile, add a picture or change my password or email address?
- Edit Profile or Change your Password from your Profile Page.