How to Get Help
We are here to help. Choose the option that works best for you.
Submit a Ticket
Open a support ticket from your Account page. Track your tickets and get replies from our team.
Go to Account →Email Us
Send us an email directly at support@theduchy.com. We typically respond within 24 hours.
Open email client →Check our FAQ
Find answers to commonly asked questions about subscriptions, accounts, content, and more.
View FAQ →Join Discord
Connect with the community and get real-time help from fellow members and staff.
Join server →Switch or upgrade your membership
Step-by-step help for moving from Patreon to a direct membership, or upgrading a direct membership to self-service Stripe billing.
View the steps →Need urgent help? Email us at support@theduchy.com